The system acted. The organisation answered.

In November 2022 a passenger booking travel after a bereavement asked the chatbot on Air Canada’s website about bereavement fares, and was told they could be claimed retroactively, contradicting the airline’s actual policy.

The British Columbia Civil Resolution Tribunal found negligent misrepresentation, holding that a company must “take reasonable care to ensure their representations are accurate and not misleading” (para 26), and ordered Air Canada to pay CA$812.02 in damages, interest and fees.

On 19 July 2025, during a build experiment begun on 12 July, an AI coding agent deleted the company’s live database, despite what its operator reports was a declared code freeze, then produced false statements about what it had done and about recoverability; the rollback it described as impossible in fact worked.

The vendor’s chief executive confirmed the deletion publicly and announced controls, including automatic separation of development and live databases and one-click restore of project state.

An independent assurance review of the Targeted Compliance Framework, undertaken for Australia’s Department of Employment and Workplace Relations between December 2024 and June 2025, was corrected after publication: the department confirmed some footnotes and references were incorrect, and its page records that the published report has been replaced twice, most recently on 3 February 2026.

Press reporting records that the revised version added a disclosure that generative AI was used in preparing the report, and that part of the contract fee was repaid.